1. Acceptance and authority
By creating an account, signing an order form, accessing or using EstateOS, you agree to these Terms of Service (“Terms”). If you use EstateOS for a company or other organisation, you represent that you have authority to bind it, and “you” includes that organisation.
If you do not agree to these Terms, do not access or use the Services. A signed order form, service agreement or data-processing agreement may contain additional terms. If there is a conflict, the signed agreement controls for that subject.
2. The Services
EstateOS provides software for real estate operations, which may include property inventory, lead and customer management, tasks, follow-ups, team collaboration, reporting, websites and related features. We may improve, modify or discontinue features over time. We will provide reasonable notice where a material change significantly reduces paid core functionality, unless immediate action is needed for security, legal or technical reasons.
3. Accounts and administrators
- You must provide accurate account information and keep it current.
- You are responsible for safeguarding credentials and for activity under your account, except to the extent caused by our breach.
- You must promptly notify us of suspected unauthorised access or compromised credentials.
- Customer administrators may invite or remove users, assign roles, configure integrations, access customer content and manage account settings.
- You are responsible for your authorised users and for ensuring their use complies with these Terms.
4. Acceptable use
You may use the Services only for lawful business purposes and in accordance with documentation and any applicable usage limits. You must not:
- violate a law, infringe another person’s rights or process information without a valid basis;
- upload malicious code or attempt to gain unauthorised access to systems or accounts;
- interfere with the integrity, performance or availability of the Services;
- reverse engineer, decompile, scrape or copy the Services except where law expressly permits it;
- resell or provide the Services to third parties unless a written agreement permits it;
- use the Services to send spam, harassment, deceptive communications or unlawful content; or
- bypass security, usage controls or rate limits.
We may investigate suspected misuse and restrict access where reasonably necessary to protect the Services, users or others.
5. Customer content and data responsibilities
You retain ownership of information, files, images, listings, lead records and other content submitted to the Services (“Customer Content”). You grant EstateOS a limited, worldwide right to host, copy, transmit, display and process Customer Content only as needed to provide, secure, support and improve the Services, comply with law, and fulfil your documented instructions.
You are responsible for the legality, accuracy and quality of Customer Content, providing required notices, obtaining necessary permissions or consent, and responding to people whose information you control. Do not upload content you do not have the right to use.
Our handling of personal information is described in the Privacy Policy. Deletion requests are described on the Data Deletion page.
6. Third-party services
The Services may connect to third-party products such as messaging, maps, payments, storage or listing services. Your use of a third-party product is governed by that provider’s terms and privacy practices. EstateOS is not responsible for a third party’s product, availability or handling of information. You authorise us to exchange information with an integration when you or your administrator enables it.
7. Plans, fees and taxes
Paid features, subscription periods, user or usage limits, fees and payment terms are stated in the applicable order form or checkout. Unless the order says otherwise, fees are non-refundable except where required by law, subscriptions renew for the stated period until cancelled, and you are responsible for applicable taxes other than taxes on our income.
If payment is overdue, we may suspend paid access after reasonable notice. We may change prices for a future renewal period by giving advance notice required by the agreement or applicable law.
8. Intellectual property
EstateOS and its licensors own the Services, software, design, documentation, trademarks and related intellectual property. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services during your subscription for internal business purposes.
If you provide suggestions or feedback, you allow us to use them without restriction or payment, provided we do not identify you publicly without permission.
9. Confidentiality
Each party may receive non-public information that a reasonable person would understand to be confidential. The receiving party will use it only for the agreement, protect it with reasonable care and disclose it only to people who need it and are bound to protect it. This obligation does not apply to information that is public through no fault of the recipient, already lawfully known, independently developed, or rightfully received without restriction.
10. Availability and support
We aim to provide a reliable service, but interruptions may occur because of maintenance, updates, internet failures, third-party services, emergencies or events outside reasonable control. Any specific support response or uptime commitment applies only if stated in a signed service agreement.
11. Disclaimers
To the maximum extent permitted by law, the Services are provided “as is” and “as available.” EstateOS disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement and uninterrupted or error-free operation.
EstateOS is a workflow and information-management tool. It does not provide legal, financial, tax, brokerage or investment advice and does not guarantee a sale, lead conversion, property accuracy or business outcome. You remain responsible for decisions and regulatory obligations in your real estate activities.
12. Limitation of liability
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, goodwill or data, even if advised that such loss was possible.
EstateOS’s total liability arising from the Services or these Terms will not exceed the fees paid or payable for the Services during the twelve months before the event giving rise to the claim. This limitation does not apply where it is prohibited by law and does not limit liability that cannot lawfully be limited.
13. Indemnity
You will defend and indemnify EstateOS from third-party claims, losses and reasonable costs arising from your Customer Content, your unlawful or unauthorised use of the Services, or your breach of sections 3–5, except to the extent caused by EstateOS. We will promptly notify you of a covered claim and reasonably cooperate in the defence.
14. Suspension and termination
You may stop using the Services at any time and may cancel according to your plan or order form. Either party may terminate for a material breach that is not cured within a reasonable notice period, or immediately if the breach cannot be cured. We may suspend access immediately when reasonably necessary to prevent harm, address a security risk, comply with law or respond to serious misuse.
After termination, your right to use the Services ends. Customer Content will be handled according to the applicable agreement, our retention practices and law. Terms that by their nature should survive—including payment, ownership, confidentiality, disclaimers, liability and dispute provisions—will survive.
15. Changes to these Terms
We may update these Terms from time to time. We will post the revised Terms, change the “Last updated” date and provide additional notice of material changes when required. Continued use after updated Terms become effective constitutes acceptance to the extent allowed by law.
16. Governing law and disputes
These Terms are governed by the laws of India, without regard to conflict-of-law rules. Courts with competent jurisdiction under applicable Indian law will have jurisdiction over disputes, unless a signed agreement states otherwise. Before filing a claim, each party will make a good-faith effort to resolve the issue informally.
17. General terms
Neither party is liable for delay caused by events beyond its reasonable control. You may not assign these Terms without our written consent, except as part of a permitted business reorganisation or sale; we may assign them in connection with a merger, reorganisation or sale of the relevant business. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will continue. Failure to enforce a term is not a waiver. These Terms and incorporated agreements are the entire agreement about the Services.